Terms & Conditions

Last updated: 2026-10-28

1. Nature and scope of services

SimplYes provides documentation assistance: explaining processes in plain language, identifying the relevant service and next steps, guiding document preparation and, where agreed, reviewing and organising documentation. The services offered are the eight categories described on our Services pages.

SimplYes is an independent documentation assistance service. We are not affiliated with any government authority, embassy or consulate. Official applications and decisions remain subject to the relevant authorities.

2. Customer responsibilities

You remain responsible for your application: for the accuracy and completeness of the information and documents you provide, for submitting applications through the official channels, and for meeting official requirements and deadlines.

3. Fees and payments

Service fees are explained before any paid assistance begins (see Pricing). Payment methods and timing: [Payment methods and timing — to be provided].

4. Cancellations and refunds

[Cancellation and refund terms — to be provided]

5. Third-party charges

Government or consular fees are set and collected by the relevant authorities. Translation, notarisation, courier and other third-party costs are charged by those providers. None of these are part of the SimplYes service fee unless expressly stated.

6. Limitations

• We do not process applications or make official decisions.
• We do not guarantee approvals, outcomes or timelines.
• We do not represent customers before authorities.
• We do not provide legal or immigration-law advice.
• Official requirements may change; the current official instruction always applies.

Limitation of liability: [Liability wording (legal review) — to be provided].

7. Complaints and contact

Complaints procedure: [Complaints procedure — to be provided]. You can reach us via the Contact page.